AI-Driven Customer Support Chatbot for a Global E-Commerce Brand
A Global B2C brand struggled to create interactive user support for their website. So, we built an AI chatbot to handle order tracking, returns, and customer queries across web and mobile platforms. By automating repetitive support requests, the chatbot independently resolved nearly 65% of incoming tickets, reduced average response times by 40%, and enabled round-the-clock customer assistance while significantly lowering overall support operational costs.